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Refund Policy
Effective: July 13, 2026 · Version: 1.0
This Refund Policy is part of our Terms of Sale and applies to purchases of Skupa from Brandon James, an individual doing business as Skupa.
14-day money-back guarantee
If Skupa isn't right for you, request a refund within 14 days of your purchase date and we'll refund your payment in full. We offer this alongside — not instead of — the free 14-day trial, so you can evaluate every feature before you buy and still have a window afterward.
How to request a refund
Email sales@skupa.io from the address on your order (or include your license key), with a short note that you'd like a refund. You don't need to give a reason, though feedback helps us improve.
What happens next
- We confirm the request and deactivate the associated license key.
- The refund is issued to your original payment method via Stripe, typically within 5–10 business days depending on your bank or card issuer.
- After a refund, continued use of the software requires a new valid license (the trial terms still apply).
Maintenance renewals and support add-ons
Annual Maintenance Renewal and Priority Support add-ons are refundable within 14 days of purchase provided you have not already used them — that is, you have not downloaded a version released under the renewed maintenance term and have not opened a priority-support request. Once used, these add-ons are non-refundable.
Exceptions
Refunds may be declined for requests made after the 14-day window, for evidence of license-key abuse or resale in violation of the EULA, or where required otherwise by law. Nothing here limits any non-waivable refund or cancellation rights you have under applicable consumer law.
Problems before you refund
If something isn't working, we'd love the chance to fix it first — most issues are quick to resolve through the in-app problem reporter or sales@skupa.io. But the 14-day guarantee is unconditional, so the choice is always yours.
See also the Terms of Sale, EULA, and Privacy Policy.